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Relationships between tourists' motivations, satisfaction, perceived value and loyalty in a second-tier city: the case of León (Spain)

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dc.contributor.authorRueda López, Ramón
dc.contributor.authorCastaño-Prieto, Lucía
dc.contributor.authorÁlvarez-Roble, Cynthia
dc.contributor.authorAguilar-Rivero, Minerva
dc.date.accessioned2025-11-12T15:54:41Z
dc.date.available2025-11-12T15:54:41Z
dc.date.issued2025-11-06
dc.descriptionThe registered version of this article, first published in Cities, is available online at the publisher's website: Elsevier, https://doi.org/10.1016/j.cities.2025.106650
dc.descriptionLa versión registrada de este artículo, publicado por primera vez en Cities, está disponible en línea en el sitio web del editor: Elsevier, https://doi.org/10.1016/j.cities.2025.106650
dc.description.abstractThis research focused on tourist motivations, perceived value, satisfaction, and loyalty in León (Spain), a second-tier city. Using 384 surveys and Partial Least Squares-Structural Equation Modeling methodology, the study reveals that motivations indirectly affect satisfaction through perceived value, which directly influences satisfaction. Both perceived value and satisfaction positively impact tourist loyalty, with the indirect effect of perceived value on loyalty via satisfaction being more significant than its direct effect. Key motivations for visiting León include its gastronomy and affordability, prompting recommendations for tourism strategies that highlight these aspects alongside its historical heritage. The study underscores the appeal of World Heritage Site destinations and contributes uniquely to understanding León's tourism model, offering insights for public authorities and businesses.en
dc.description.provenanceMade available in DSpace on 2025-11-12T15:54:41Z (GMT). No. of bitstreams: 1 Relationships between tourists' motivations.pdf: 1553516 bytes, checksum: d2c70fcb8e69efcf704a6471b3e32a61 (MD5) Previous issue date: 2025-11-06en
dc.description.versionversión publicada
dc.identifier.citation-
dc.identifier.doihttps://doi.org/10.1016/j.cities.2025.106650
dc.identifier.issn1873-6084
dc.identifier.urihttps://hdl.handle.net/20.500.14468/30842
dc.journal.titleCities
dc.journal.volume170
dc.language.isoen
dc.publisherElsevier
dc.relation.centerFacultad de Ciencias Económicas y Empresariales
dc.relation.departmentOrganización de Empresas
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/deed.es
dc.subject5311 Organización y dirección de empresas
dc.subject.keywordsSecond tier citiesen
dc.subject.keywordsMotivations satisfactionen
dc.subject.keywordsLeón (Spain)en
dc.subject.keywordsPerceived valueden
dc.subject.keywordsLoyaltyen
dc.subject.keywordsGastronomyen
dc.titleRelationships between tourists' motivations, satisfaction, perceived value and loyalty in a second-tier city: the case of León (Spain)en
dc.typeartículoes
dc.typejournal articleen
dspace.entity.typePublication
relation.isAuthorOfPublication426f7137-92a8-42be-b2be-3e63a317ba54
relation.isAuthorOfPublication.latestForDiscovery426f7137-92a8-42be-b2be-3e63a317ba54
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